Supercharge your outbound calling strategy with Kontactix SmartCC, a real multi-tenant call center platform and complete call center solution designed to drive sales, enhance customer support, and maximize agent productivity, all from one powerful platform.
SmartCC also offers both options as a multi-tenant call center platform, or an enterprise call center software, to install on-premise, virtual environment, on your private or public cloud.
Whether you're running proactive outreach campaigns or providing follow-up support, call center platform SmartCC gives your team the tools to connect effectively and work efficiently. Leverage advanced dialing modes alongside AI voice bots to boost engagement and accelerate lead conversion.
Call center software is a platform that helps businesses manage and streamline inbound and outbound customer communications via voice, SMS, email, and digital channels. It usually includes features like call routing, auto-dialers, CRM integration, call recording, analytics, and agent performance tracking.
An outbound call center is focused on making calls to customers or prospects. It’s commonly used for telemarketing, sales, lead generation, customer follow-ups, and appointment reminders. Outbound call centers often use dialers like predictive or power dialers to maximize productivity. SmartCC is mainly a outbound call center software, with full outbound call center features, is an ideal choice for you.
An inbound call center handles incoming calls from customers. These calls are typically for customer service, technical support, billing inquiries, or order management. Features like IVR, ACD, and skill-based routing are key for efficient inbound operations, are available on SmartCC call center software.
Yes, SmartCC is a cloud-based CCaaS (call center as a service) platform. You can set up your call center in minutes. Also, it can be accessed from anywhere with an internet connection. It supports remote agents, ensures scalability, and reduces the need for on-premise infrastructure.
Also, SmartCC offers an on-premise version to install on your environment if needed.
SmartCC offers multiple dialing modes to suit various campaign needs:
Manual Dialer: Agent-initiated calls with full control.
Preview Dialer: Agent reviews contact details before dialing.
Progressive Dialer: Automatically dials one call per available agent.
Power Dialer: Dials next call instantly once an agent is free.
Predictive Dialer: Dials multiple numbers in advance to maximize agent talk time.
Yes. SmartCC supports blended call center operations, allowing agents to handle both incoming and outgoing calls seamlessly. You can configure campaign rules, priorities, and agent roles accordingly.
SmartCC call center software helps businesses streamline communication, improve customer service, and boost team productivity.It automates routine tasks, reduces manual errors, and enables agents to handle more calls efficiently.
Sales and support workflows become more strategic, with tools like Click-to-Dial, call scripts, and sales dialers helping agents focus on what matters most—engaging customers and closing deals.
You also gain real-time analytics and the ability to scale easily as your team grows.
SmartCC makes every call more efficient, data-driven, and results-focused.
No special hardware is needed. SmartCC works with WebRTC softphones (browser-based), headsets. For teams that prefer physical phones, we support SIP/IP phones as well.
Yes. SmartCC call center software is designed to be scalable and flexible, making it ideal for startups, SMEs, and large enterprises alike. You can start small and expand as your business grows.
Absolutely. SmartCC supports on-demand or automatic call recording. You can store, review, and download call recordings for quality assurance, training, and compliance purposes.
SmartCC provides real-time dashboards and historical reports to track KPIs such as call duration, call number, agent availability, recording and more. Supervisors can also listen to live calls and provide coaching.
Yes. Supervisors can monitor live calls, whisper to agents, or barge in when needed. Real-time dashboards also provide insights into queue status, agent availability, and agent performance.
Yes. SmartCC is a cloud-based call center and support WebRTC softphone. It allows you to set up a remote call center in a few minutes, the remote agent will just need a stable internet connection for flexible remote work.
Tracking outbound call center activities is essential for maintaining performance, improving agent productivity, and enhancing customer engagement.
Focus on key metrics such as:
Call volume – the number of outbound calls made
Call duration – average talk time per call
Conversion rate – how many calls result in a sale or action
Call abandonment rate – how often calls are dropped or unanswered
First call resolution (FCR) – issues resolved in the first interaction
Customer satisfaction (CSAT) – post-call feedback and ratings
Use tools like call recording, live call monitoring, and real-time dashboards to evaluate call quality and agent performance. Integrating with a CRM system also helps track lead status, follow-ups, and customer responses.
